Frequently Asked Questions

What customers ask us, regularly

How do I sign up for a free 14 day trial of Project Central?

You can use the following link, or via the Microsoft Store

What do I need to sign up for a free 14 day trial?

To sign up for a free trial you require an existing Microsoft 365 license.  To complete the sign up process, enter your business email and password that you’d use to log into any other Microsoft product.

Can I invite team members to my Project Central trial?

During your free trial of Project Central, you can invite unlimited team members to help you evaluate. Your dedicated Success Manager can help you with this

What is Project Central's relationship to Microsoft?

BrightWork, our parent company, is a long-time Microsoft ISV (Independent Software Vendor) Partner who have focused on Project Management on the Microsoft platform – traditionally SharePoint.

BrightWork’s customers include Amazon and the US Postal Service, to name a few.

Project Central is for teams looking to simplify their approach to projects. We work with thousands of organizations who need an easy-to-use, visual project management tool that integrates with Office 365

How secure is Project Central?

Project Central is a secure online Project Management Solution. It is built using Microsoft Azure which has 50 compliance offerings, more than any other cloud provider. Access is fast using your Microsoft work account. Allowing you to better manage the cost and complexity of password security in your organization.

Data backups happen regularly across multiple geographies minimising any risk to loss of data. Allowing you to worry less and achieve more by using Project Central.

How can I see Project Central in action?

You can book a 15-30 minute one-on-one meeting to discuss how to set up Project Central for your team, and focus on the features that would best serve you.

Alternatively, here’s a short video if you’d like to check it out before starting your 14 day free trial.

How does file storage work?

Project Central doesn’t create a copy or store your documents on our servers.

We integrate with Microsoft APIs and get a window into your common file library, allowing real time edits, and permitting only those who have access on your end to view them.

You can control privacy settings via your Sharepoint Online settings.

That way your files can stay safe, secure, and synchronised. Here’s a short video explaining how to get that set up.

How do I add team members to Project Central?

Our pricing offers unlimited users and unlimited Projects.

To add team members to a Project, click into a Project, click Dashboard, and scroll down to Project Team. From here you can add members of your Azure Active Directory. This does not extend to Active Directory guest users at this time.

Is guest access possible in Project Central?

For security reasons, collaboration is limited to users present in your Azure Active Directory. We don’t support those added as ‘Guest Users’ right now, but we plan to release this feature in the coming months.

There are several workarounds available whereby you can share folders in your SharePoint Online to offer some point of contact with external users. Book a quick meeting to find out more.

How do I cancel my subscription?

Email support@projectcentral.com and we can cancel your subscription.

Is Project Central available in Microsoft Teams?

Yes the Project Central app is available to add on the Microsoft Teams app store. You can add the Project Central App directly to a teams chat or channel. Launch Project Central in Microsoft Teams.

Do you provide support during my free 14 day trial of Project Central?

We do indeed! We are accessible via the in-app chat at the bottom right corner of your screen, and we’ll pair you with a dedicated Customer Success Manager once you’ve signed up.

What permissions are your requesting during the sign up process?

Project Central integrates directly with Microsoft APIs. The permission request allows you to work with your SharePoint Online files, allowing real time edits , and permitting only those who have access on your end to view them. You can control privacy settings via your SharePoint Online settings.

What kind of companies use Project Central?

We work with companies across a wide variety of industries including financial services, healthcare, technology, media, public sector, travel and more.

How does Project Central's pricing work?

For $49/month you can add an unlimited number of team members and create unlimited projects. Find out more on our pricing page

How do I upgrade my trial to a paid subscription?

When you’re logged in to Project Central, click the Gear Icon ⚙️  at the top of the page > then click on Accounts, and click Upgrade Account.

Can I try Project Central for free?
Where are your data centres based?

Our servers are based in a Microsoft data centre in the US East but the files and your users, passwords are in whatever Microsoft infrastructure and data centre that you have nominated.

My question is not listed.

Give us a shout using the chat window in the bottom right corner of your screen and we’ll be happy to help.

I'm having technical difficulties

Usually refreshing the page will resolve most issues. Failing that, please contact us using the In-App chat in the bottom right corner of your screen, or email support@projectcentral.com

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